Account & Data Deletion

Last updated: June 30, 2026 · App: SUDA (Preek AI inc.)

SUDA users can request deletion of their account and related data. We recommend in-app deletion (①), which verifies your identity automatically; an email request (②) is available only if you cannot use the app and is processed after identity verification.

① Delete in the app (recommended)

This is the fastest and most secure method. Because you are signed in and complete it yourself, no separate identity check is required.

Open the SUDA app and sign in.
Go to the Settings screen.
Select Delete Account and confirm as prompted.
Once confirmed, your account and associated data are deleted.

② If you cannot use the app (processed after identity verification)

An email request does not mean immediate deletion. To prevent anyone from deleting another person's account, we verify that the requester owns the account, and a request that cannot be verified may not be processed.

Only if you genuinely cannot use the app, please email us with all of the following. If any item cannot be verified, processing may be delayed or declined.

Send the request from the email address linked to the account (requests from a different address may not be verifiable and may not be processed).
The social login provider used (Google / Apple / Kakao).
The account nickname.
Details that only the account owner would know, such as the approximate sign-up date.

We match the submitted details against our records; if ownership cannot be verified, we may request additional proof or decline the request. Deletion is processed after verification.

Request email · support@preekai.com

Subject example · “SUDA Account Deletion Request”

③ What is deleted

When account deletion is processed, the following information linked to the account is deleted together:

Profile and learning settings (nickname, learning language, coach settings, etc.)
Call schedules
Friend and group relationships
Call sessions and text transcripts, and real-time call room sessions
Review and learning records
Push notification tokens

Original call audio is processed in real time and is not stored, so it is not a separate deletion item. See the Privacy Policy for details.

④ What may be retained after deletion

Information that applicable law requires to be kept may be retained for the period set by that law.
De-identified or aggregate information that cannot identify an individual may be retained or used after deletion.

If you have a paid subscription, canceling it is handled separately from account deletion, in your Apple ID or Google Play subscription settings.